CFPB seeks to include more U.S. cities in 311 consumer hotline program

Richard Cordray

Richard Cordray

CFPB Director Richard Cordray sought to persuade attendees at the U.S. Conference of Mayors earlier this week to participate in the agency’s 311 consumer hotline program, which allows consumers to direct the CFPB directly.

The 311 pilot non-emergency hotlines were launched across a number of cities, including Boston; St. Louis; Jackson, Miss.; and Newark, N.J. Consumers can dial 3-1-1 to be connected with the CFPB to ask questions and submit complaints about financial products and services.

“These pilot partnerships have been a great win-win,” Cordray said. “Cities can potentially lighten their loads and refer their residents to the experts.”

Cordray said the CFPB has partnered with the U.S. Conference of Mayors to enroll as many cities as possible before the program’s July anniversary.

“We want to be able to celebrate our third birthday by having dozens more cities join this initiative,” Cordray said. “This approach will be a plus for you and your constituents.”

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