Regulation

CFPB partners with Jackson, Miss., to launch local consumer complaint system

cfpbThe CFPB partnered with the city of Jackson, Miss., last week to connect the area’s consumers with the agency to ask questions and submit complaints related to financial products and services.

Jackson consumers can connect to the CFPB by dialing 311 when they run into a financial problem.

“Our mission at the CFPB is to make it easier for consumers to navigate the complex consumer financial markets,” CFPB Director Richard Cordray said. “We are always looking for new ways to connect with consumers, and we are happy to work with Mayor Lumumba to better serve the residents of Jackson.”

In the city of Jackson, 311 is a non-emergency line that connects city residents to municipal services between 7:30 a.m. and 5:30 p.m., Monday through Friday. Now, Jackson residents who call 311 will be transferred directly to the CFPB to handle questions or complaints regarding consumer financial products and services.

“We understand the challenges that Jacksonians face on a daily basis when it comes to financial services such as loans, debt collection, and mortgages,” Jackson Mayor Chokwe Lumumba said. “We want to help our citizens become more aware of the financial options and services that are available to them, and what better way than to connect the City’s 311 system with the CFPB.”

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