Verizon Wireless backs down from its convenience fee

Verizon Wireless has reversed its plan to charge its subscribers a $2 “convenience fee” each time they pay their bill online or over the phone using a debit or credit card.

The company, which is the largest mobile network operator in the country, said that customer feedback caused it to cancel the fee it had planned on implementing on January 15, according to

The fee was an attempt by Verizon Wireless to deter subscribers from making one-time payments with credit or debit cards and to shift payment towards the company’s electronic Auto-Pay system, which automatically deducts monthly payments from subscribers’ accounts.

Molly Katchpole, a Verizon customer, led a successful petition in October against Bank of America to drop its plan to charge its customers a $5 debit card fee.

Once Verizon Wireless announced its convenience fee, Katchpole launched a similar electronic petition on

"Verizon’s plan to force more fees on their customers shows just how out of touch they are," Katchpole said, reports. "There’s a consumer revolution happening online that’s changing the power dynamic between consumers and corporations. We’re watching, we’re acting, and we will successfully challenge bad corporate policies."

Recently, Katchpole was featured by TIME magazine as a leading protester in its Person of the Year issue.

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