The nation’s largest wireless service provider has announced that it will start charging a $2 “convenience fee” for every one-time bill payment made with a credit or debit card online or over the telephone.
Verizon was hit with customer blowback right after the announcement was made, according to ECreditDaily.com. Its Facebook page is already filled with complaints made from disgruntled customers.
Verizon, which has 91 million customers, said that it wants customers to begin using “AutoPay.” The automatic bill pay deducts payments monthly through a credit, debit or ATM card, or electronic check.
“The fee will help allow us to continue to support these single bill payment options in these channels and is designed to address costs incurred by us for only those customers who choose to make single bill payments in alternate payment channels (online, mobile, telephone),” Verizon said in a statement, ECreditDaily.com reports.
Customers who pay in person at a Verizon store or kiosk will not have to pay the fee.
Observers are comparing the fee to a recently proposed fee announced by Bank of America. In October, the bank announced a $5 monthly fee for its debit card users, but the angry reaction from customers caused it to recant the fee the following month.