Chase announced on Thursday that Gavin Michael, the chief technology innovation officer at management consulting and technology services firm Accenture, would join Chase as the head of digital for consumer and community banking.
“We are extremely pleased to have Gavin join the firm,” Gordon Smith, the CEO of consumer and community banking at Chase, said. “With over 31 million active Chase.com users and more than 12 million active mobile users, it’s important that we continue to innovate and provide exceptional customer experience in our internet and mobile channels. Gavin has more than 20 years of experience across Retail Banking technology, including governance, organization, strategy and innovation. His experience in running large, complex global projects across financial services and consulting makes him a great fit to lead Chase’s mobile and digital channel.”
Michael has held his position at Accenture since 2010, before which he worked in a number of senior technology positions at Lloyd’s Banking Group. He previously served as the retail chief information officer at Lloyd’s, where he promoted the development of branch technology innovations. He has also held senior positions at IBM and Australia Bank.
Michael received a Ph.D. in computer science from Australian National University and a bachelor’s degree from the University of Western Australia.