JPMorgan Chase announced last week that Gavin Michael, the chief technology innovation officer at management consulting firm Accenture, would join the bank as head of digital for Chase’s consumer and community banking division.
Michael has served as CTIO at Accenture since 2010, where he was responsible for research and development, technology strategy and the innovation agenda. He will now report to Gordon Smith, the CEO of Chase’s consumer and community banking division, as well as Guy Chiarello, the CIO at JPMorgan Chase.
“We are extremely pleased to have Gavin join the firm,” Smith said. “With over 31 million active Chase.com users and more than 12 million active mobile users, it’s important that we continue to innovate and provide exceptional customer experience in our internet and mobile channels. Gavin has more than 20 years of experience across retail banking technology, including governance, organization, strategy, and innovation. His experience in running large, complex global projects across financial services and consulting makes him a great fit to lead Chase’s mobile and digital channel.”
Before joining Accenture, Michael served in a number of senior technology roles at Lloyd’s Banking Group, as well as a number of other senior roles at IBM and National Australia Bank.
He received his Ph.D. in computer science from Australian National University and a bachelor’s degree from University of Western Australia.