The CFPB recently launched a nationwide education campaign to train social services staff to provide financial education and tools to low-to-moderate income customers.
The CFPB, which has partnered with national and local organizations on the effort, said public social services staff are uniquely positioned to help individuals from low-to-moderate income families navigate the world of financial services and personal finance.
As part of the campaign, the CFPB and its partners launched the Your Money, Your Goals toolkit to train social services staff to help customers learn to make difficult financial decisions and help them avoid financial mistakes.
The toolkit—available in English and Spanish—includes information, checklists and worksheets consumers can use in managing their everyday finances. Topics include reaching financial goals, ordering and fixing credit reports, tracking income and expenses, repaying and taking on debt and checking accounts.
“Since we opened our doors, we’ve worked to equip consumers to make informed decisions that will help them reach their personal financial goals,” CFPB Director Richard Cordray said. “Your Money, Your Goals opens a new channel for connecting consumers with low-to-moderate incomes to the Bureau’s information, tools, and resources through the people they know and trust.”
Partners in the effort include Catholic Charities USA and Community Action Partnership, the Los Angeles County Department of Consumer Affairs, National Association of Community Health Centers Community HealthCorps and U.S. Department of Agriculture Cooperative Extension.