“This data puts valuable information in the hands of consumers to help them understand what is happening in their states,” CFPB Director Richard Cordray said. “And by adding credit reporting and money transfer complaints to the Consumer Complaint Database, we are making these important markets more transparent and accountable to all consumers.”
Consumers can track, sort and download complaints in the database. The CFPB expanded the database in March from more than 19,000 credit card complaints to nearly 90,000 complaints related to mortgages, credit cards, student loans, bank accounts and consumer loans.
The database currently contains approximately 113,000 complaints, and it is updated nightly to reflect new complaints processed and handled by the CFPB.
The public is able to see the type of complaint, the date of submission and which company the complaint pertains to. A complainant’s personal information and identity are not included with the complaint. Complaints are listed after the company responds to the complaint or after they have had the complaint for 15 days, whichever is first.
While the public has always been able to see the five-digit ZIP code provided by the complainant, adding the state helps consumers more easily locate the data.
The top states for mortgage complaints include New Hampshire, Maryland, the District of Columbia, Georgia and Florida. States with the highest number of credit card complaints include the District of Columbia, Delaware, Maryland, New York and New Jersey.
The states with the most bank account and service complaints include the District of Columbia, Delaware, New Jersey, Rhode Island and Maryland.