The CFPB, along with the city of Boston, announced a partnership intended to connect consumers with CFPB representatives in order to clarify rules, ask questions and submit complaints related to financial services and products via the mayor’s 24-hour hotline.
“We are proud to be teaming up with Mayor Menino to give Bostonians new ways to access help with financial products and services,” CFPB Director Richard Cordray said. “Consumers deserve to have someone on their side, and we look forward to working with the City of Boston to do just that.”
Boston consumers can dial the 24-hour hotline at (617) 635-4500, a non-emergency line connecting residents to city services, and consumers with questions or complaints related to financial services or products will be transferred directly to the CFPB.
“Constituent service has always been at the forefront of our administration,” Boston Mayor Thomas M. Menino said. “This partnership gives us one more way to assist residents and gives us the tools to address important and often complex financial questions they may have.”
The CFPB screens all complaints to ensure they are complete, not duplicates of previous complaints and relate to an issue covered by the agency. Complaints are then sent to the respective company for review and response, and firms then have 15 days to respond and up to 60 days to close most complaints.