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Bank of America launches ATM with Teller Assist program

250px-Bank_of_America.svgBank of America announced on Thursday the launch of ATM with Teller Assist, which allows bank customers to speak with a bank teller via real-time video stream at ATMs.

The technology will offer both English and Spanish language support and will also allow customers to access many of the same services offered by traditional tellers, including the abilities to cash checks for the exact amount and receive cash withdrawals in a number of denominations. Future capabilities include cash-back check deposits, splitting of deposits into two or more accounts and loan and credit card payments.

“We know that customers want to bank on their schedule – not ours – so we are constantly looking at how to deliver more convenient banking options to them,” Katy Knox, retail banking and distribution executive at Bank of America, said. “This technology gives customers easy, convenient access to ATM banking services with the added option of having a personal interaction and the support of a teller available at the push of a button.”

Teller-assisted ATM transactions will be accessible between 7 a.m. and 10 p.m. local time on weekdays and from 8 a.m. to 5 p.m. local time on Saturdays and Sundays, excluding holidays. The technology will initially only be available at a Boston-based Bank of America location, though ATMs with Teller Assist will become available in other locations throughout the year.

“Many Bank of America customers appreciate the self-service option of the ATM, but may require more personal help or have a question for a teller,” Shelley Waite, ATM channel executive at Bank of America, said. “The ATM with Teller Assist is the best of both worlds and is the latest way Bank of America is meeting customers’ needs in a way that works best for them.”

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