American Express was ranked first in customer satisfaction for the seventh consecutive year in a study released by J.D. Power on Thursday.
The J.D. Power Credit Card Satisfaction Study examined overall satisfaction in six categories: customer interaction, billing and payment process, credit card terms, rewards programs, benefits and services and problem resolution.
American Express was ranked highest in overall satisfaction among 11 of the largest U.S. credit card issuers, and it is the only credit card to receive the study’s top ranking since the study was first conducted in 2007.
“We are truly honored that our Card Members have recognized us for seven straight years,” American Express Chairman and CEO Kenneth I. Chenault said. “This prestigious recognition demonstrates the importance of putting customer satisfaction and service at the heart of everything we do and delivering outstanding value through extraordinary products, service and experiences. The feedback provided by consumers through this study will help us continue to raise the bar as we work to exceed the expectations of our customers.”
The company has worked over the past year to provide a number of new digital enhancements, including mobile gift cards, passes for American Express Passbook, Facebook account alerts and a Twitter community.