Since 2007, Gilligan has served as the vice chairman of American Express after being named the head of an important business-to-business group within the company. He came to the company in 1980 and led several American Express businesses earlier in his career.
In 1995, Gilligan was named business unit president of commercial card and business travel for the U.S., and in 2002, he was named group president and moved to London, where he oversaw the international consumer card business. The company’s global small business, merchant, network, small business, risk and banking groups will continue reporting to Gilligan in his new position.
“Today’s appointment recognizes the important role Ed has played over the last four years in helping to lead our largest business group out of the recession and gaining ground on the competition during a period of profound change in the payments industry,” American Express Chairman and CEO Kenneth Chenault said. “Under his leadership, we’ve brought the global network and card groups closer together to enhance the way we deliver value to cardmembers and build business for merchants. Ed has been leading a successful drive to grow our share of online spending. He’s energized the organization with a series of digital partnerships that reach customers through a range of social media channels, and he’s expanded our international business into new areas of loyalty marketing. On behalf of all our colleagues throughout American Express, I want to congratulate Ed on a well-deserved promotion and look forward to working with him for many years to come.”